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Privacy Policy

OUR PHILOSOPHY

 

MZB Painting Pty Ltd ACN 642 889 478 as trustee for Banhidi Family Trust trading as ‘Prestige Paint & Restoration’ ABN 91 707 284 161 (we or us) is committed to protecting and respecting your privacy by handling all personal information securely and with care, in accordance with the Australian Privacy Principles (the APPs) as set out in the Privacy Act 1988 (Cth) (the Act). The APPs regulate the manner in which personal information is collected, used, disclosed, stored, accessed, corrected and disposed of.

 

We have adopted this Privacy Policy to ensure that we comply with the APPs. The Policy provides an overview of the types of information held by us, as well as our information handling practices, procedures, and systems.

 

Please read the Policy carefully to ensure that you understand our practices regarding the management of any information you disclose to us.

 

WHAT IS ‘PERSONAL INFORMATION’ AND ‘SENSITIVE INFORMATION’?

 

‘Personal Information’ is any information or any opinion about you that identifies you or that could reasonably identify you. This could include information such as your name, contact details, date of birth or employment details.

 

‘Sensitive Information’ is any information or opinion about you which is health information or which relates to your racial or ethnic origin, political opinion, religious beliefs, sexual orientation or criminal record. The APPs place more stringent obligations on us when we handle your sensitive information.

 

WHAT INFORMATION DO WE COLLECT?

 

The Personal Information and Sensitive Information that you disclose to us or which we obtain from third parties enables us to provide house painting and restoration services  to you. We will only collect and retain information that is reasonably necessary for the performance of our activities and functions so that we are able to provide you with the services you require or which we recommend to you.

 

The kinds of Personal Information and Sensitive Information we collect and hold depends on the specific services provided to you, but will generally include basic personal contact information, as well as other information that is deemed relevant. This may include the following:

 

  1. your contact details (name, postal address, contact phone number, email address, etc.);
  2. your personal details, including those which can be identified from attending your place of residence (or other dwelling owned by you) (which might include your gender, cultural identity, socio-economic status, etc.).

 

If you do not provide us with the required information, we may not be able to perform the services which you require us to provide.

 

HOW WE COLLECT AND HOLD PERSONAL AND SENSITIVE INFORMATON

 

During the course of providing our services to you, we will collect Personal Information and Sensitive Information from you by asking you verbally for that information, or requiring you to complete forms or documents necessary to enable us to provide you with our services.

 

We may be provided with your Personal Information and Sensitive Information from third parties, including your builder, contractor or other tradesperson.

 

We will take reasonable steps to store information in a secure manner, protected by a combination of physical and technical measures. Information that we store in hard copy, is stored securely within a locked filing cabinet. Information that we store electronically, is stored in a local server/secure cloud-based facility and/or on our computers, which are password protected and are kept in secure locations at all times.

 

We will take all reasonable steps to protect the security of your Personal Information and Sensitive Information held by us. This includes appropriate technology to protect your Personal Information and Sensitive Information stored electronically, such as passwords, as well as limiting the number of personnel who have access to your Personal Information and Sensitive Information, whether stored electronically or in hard copy.

 

To limit the possibility of human error, we will regularly provide training to our staff regarding the collection, storage and handling of your Information.

 

When we no longer require your Personal Information and Sensitive Information, it will be destroyed or permanently de-identified. However, we will retain information for as long as the law requires.

 

WHAT HAPPENS IF THERE IS A DATA BREACH?

 

A data breach is when Personal Information and/or Sensitive Information held by us is lost or subjected to unauthorised access, modification, disclosure, or other misuse or interference. Examples of a data breach are when a device containing personal information of clients is lost or stolen, an entity’s database containing personal information is hacked or an entity mistakenly provides personal information to the wrong person. A ‘data breach’ may also constitute a breach of the Privacy Act, however this will depend on whether the circumstances giving rise to the data breach also constitute a breach of one or more of the APPs.

 

We have a data breach response plan. Our actions in the first 24 hours after discovering a data breach are crucial to the success of our response. A quick response can substantially decrease the impact on the affected individuals.

 

However, despite our reasonable efforts, we cannot guarantee that the security of your Personal Information and Sensitive Information will not be breached. Therefore, to the fullest extent permitted by law, we disclaim all liability and responsibility for any damage you may suffer due to a data breach, except to the extent that our liability cannot be excluded by applicable laws and regulations which we are subject to.

 

THIRD PARTY PERSONAL AND SENSITIVE INFORMATION

 

It is unlikely that we will ask you for Personal Information and Sensitive Information about other individuals, but if we do ask and if you do provide us with this information, we rely on you to tell those individuals that you are giving their Personal Information and Sensitive Information to us, and to make them aware of this Policy.

 

HOW WE USE YOUR PERSONAL AND SENSITIVE INFORMATION

 

We may use your Personal Information and Sensitive Information for the following purposes:

 

  • to confirm your identity;
  • to provide you with house painting and restoration services;
  • to contact you directly about the services that we will or are providing to you;
  • to share it with our related entities, subcontractors, subsidiaries or other specialist providers as required to perform functions on our behalf;
  • for other purposes communicated to you when your information is collected;
  • for disclosures required by law, regulation or court order; and
  • to conduct internal client research and assessment.

 

This includes us using this information to communicate with you about our services, for internal administration, direct marketing and planning purposes. We will also use your personal information for purposes related to those described above which would be reasonably expected by you. You may request not to receive direct marketing communication from us.

 

We will not use your Personal Information and Sensitive Information for purposes other than those described above, unless we have your consent, or there are specified law enforcement or public health and safety reasons (as permitted under the Act).

 

TRANSFER OF PERSONAL AND SENSITIVE INFORMATION

 

We may outsource business functions to other organisations and as such, it is possible that your Personal Information and Sensitive Information will, as required from time to time, be disclosed or transferred to other organisations to allow them to assist us to provide you with services.

 

It is very unlikely that we will disclose your Personal Information and Sensitive Information to overseas recipients. If we transfer your Personal Information or Sensitive Information outside Australia, we may endeavour to comply with the requirements of the Act that relate to transborder data flows, but we cannot guarantee compliance and you specifically agree that you understand this. Therefore, to the fullest extent permitted by law, we disclaim all liability and responsibility for any damage you may suffer due to our non-compliance with APP 8.1, except to the extent that our liability cannot be excluded by applicable laws and regulations which we are subject to.

 

You should also be aware that:

 

  • any overseas recipient may not be subject to any privacy obligations or to any principles similar to the APPs;
  • you may not be able to seek redress in the overseas jurisdiction; and
  • any overseas recipient may be subject to a foreign law that could compel the disclosure of personal information to a third party, such as an overseas authority.

 

While we will not directly disclose your Personal Information and Sensitive Information to overseas recipients without your consent, the entities to which we may disclose your Personal Information and Sensitive Information may do so. We are unable to say what countries, if any, those recipients are likely to be located in.

 

CHANGES TO THIS PRIVACY POLICY

 

This Privacy Policy discloses our current privacy practices. From time to time and in line with client expectations and legislative changes, this Privacy Policy will be reviewed, and, if appropriate, updated at any time without notice. We will endeavour to provide you with notice of the changes as soon as reasonably practicable to do so.

 

HOW TO CHANGE OR ACCESS THE INFORMATION WE HOLD ABOUT YOU

 

You can access the Personal Information and Sensitive Information we hold about you.

 

We will take reasonable steps to ensure that any Personal Information or Sensitive Information that we collect, use, store or disclose, is relevant, accurate, complete and up-to-date. If you believe the information we hold is inaccurate, incorrect, or incomplete, you may request that your information be corrected and we can then take reasonable steps to correct this information.

 

Please contact our Privacy Officer (details below) to access or request updates to any Personal Information and/or Sensitive Information which we hold.

 

COOKIES AND WEB BEACONS

 

If you are accessing this Privacy Policy via our website (https://prestigepainter.com.au), we may use cookies on the Site from time to time. Cookies are small text files created by a website and stored in your computer, which recognize and track your preferences. Cookies, on their own, will not provide us with your email address or other personally identifiable information. However, cookies allow third parties, such as Google, Facebook and Instagram, to cause our advertisements to appear on your social media and online media feeds as part of our online marketing campaigns. If and when you choose to provide the Site with personal information, this information may be linked to the data stored in the cookie.

 

If you are accessing this Privacy Policy via the Site, we may use web beacons on the Site from time to time. Web beacons (also known as Clear GIFs) are often a transparent graphic image that is placed on a website or in an email that is used to monitor your behaviour. For example, web beacons can be used to count the number of users who visit a web page or to deliver a cookie to the browser of a visitor viewing that page.

 

LINKS TO OTHER WEBSITES

 

If you are accessing this Privacy Policy via the Site, the Site may contain links to other third party websites. We have no control over those websites and we are in no way responsible for the protection and privacy of any personal information you provide whilst visiting those third party websites. Those websites will not be governed by this Privacy Policy and we recommend that you seek out their privacy policy when redirected to a third party website to ensure that you are aware of how they may use your personal information.

 

COMPLAINTS

 

If you have a complaint about the way we have dealt with your Personal Information or Sensitive Information, or about this Policy itself, we invite you to provide written details of your complaint to our Privacy Officer (contact details below).

 

Our Privacy Officer will contact you within 14 days of the date we receive the written details of your complaint to acknowledge that we have received it. Our Privacy Officer will then:

 

  1. review the way we dealt with your Personal Information and/or Sensitive Information;
  2. conduct an internal investigation (if necessary) into how your Personal Information and/or Sensitive Information came to be handled in the way that it was; and
  3. provide a report to you within one month of the date we acknowledged receipt of your complaint.

 

If you believe we have breached the APPs, you may also lodge a complaint with the Office of the Australian Information Commissioner.

 

CONTACT US

 

Should you have any queries, complaints or comments about this Privacy Policy, please contact our Privacy Officer in writing by post or email at:

 

POST:             

Attention: The Privacy Officer

MZB Painting Pty Ltd ACN 642 889 478 as trustee for Banhidi Family Trust

2/768 Ruthven Street, Toowoomba QLD 4350

 

EMAIL:            matt@prestigepainter.com.au